Effective date: 23 August 2026
1. How to cancel
To request cancellation, email hennexpoultry@gmail.com as soon as possible with your order number and the email or phone number used for the order. A request is not confirmed until we acknowledge it.
2. Before preparation or dispatch
We will normally accept a cancellation while the order is still pending and has not entered preparation, packing, or dispatch. We do not charge a cancellation fee for an accepted customer cancellation.
3. After preparation or dispatch
Because many products are fresh or perishable, cancellation may not be possible after preparation or dispatch has begun. If cancellation is no longer possible, the order will continue to delivery. Eligible quality, damage, incorrect-product, or delivery issues remain covered by our Return & Refund Policy and applicable law.
4. Cancellation by Hennex Farm
We may cancel an order because of unavailable stock, delivery limitations, inaccurate order information, suspected fraud, pricing errors, safety concerns, or circumstances beyond reasonable control. We will notify you using the contact details supplied with the order. If payment was collected, the cancelled amount will be refunded.
5. Refund after cancellation
For an accepted cancellation where payment has already been collected, we will initiate a full refund to the original payment method where possible, or through another mutually agreed method, within a reasonable period. Your bank or payment provider may take additional time to credit the refund.
6. Changes to an order
Changes to products, quantities, contact details, or delivery address are subject to availability and operational feasibility. Contact us promptly; we cannot guarantee a change after preparation or dispatch begins.
7. Contact us
Send cancellation or order-change requests to hennexpoultry@gmail.com.